FAQ
FAQ PAGE
Frequently Asked Questions
Answers to common questions about TIANNA VALLEY, our collections, orders, shipping, and support.
About TIANNA VALLEY
What is TIANNA VALLEY?
TIANNA VALLEY is a curated ceramic lifestyle brand built around Coffee Ritual and Matcha Ritual. The brand focuses on thoughtful design, coordinated finishes, everyday use, and pieces that feel warm, beautiful, and gift-worthy.
Why does TIANNA VALLEY offer both coffee and matcha collections?
Coffee and matcha belong to different moments, but both are daily rituals shaped by objects, rhythm, and atmosphere. TIANNA VALLEY brings these worlds together through coordinated ceramic collections designed for everyday living.
Are your collections designed for everyday use or mainly for gifting?
Both. TIANNA VALLEY collections are designed to feel practical in everyday life while also being thoughtful and complete enough for gifting.
Orders & Shipping
Where do you ship?
We currently ship to the destinations available at checkout. If a destination is not listed, please contact us and we will let you know whether shipping can be arranged.
How long does shipping take?
Processing and delivery times may vary depending on the destination and shipping option selected at checkout. Estimated delivery times will be shown during the order process whenever available.
How can I track my order?
Once an order has shipped, a shipping confirmation email will be sent with tracking information if tracking is available for the shipment.
Can I change or cancel my order after placing it?
If a change or cancellation is needed, please contact us as soon as possible. We will do our best to help before the order is processed or shipped.
Products & Use
Are TIANNA VALLEY products designed for everyday use?
Yes. Our collections are designed to be used regularly in daily routines while maintaining a thoughtful ceramic feel and a coordinated visual language.
Are your matcha sets suitable for beginners?
Yes. Our matcha sets are designed to feel approachable, balanced, and complete, making them especially suitable for people beginning their matcha ritual at home.
Do your collections include coordinated designs across products?
Yes. TIANNA VALLEY collections are built through coordinated finishes, related forms, and a shared ceramic language across products.
Are your products suitable for gifting?
Yes. Many of our collections are designed to feel practical, visually complete, and gift-worthy for everyday occasions and thoughtful gifting moments.
Returns & Support
What if my order arrives damaged?
If an order arrives damaged, please contact us as soon as possible and include the order number along with clear photos of the item and packaging. We will review the issue and help with the next steps.
Do you accept returns?
Please refer to our Return & Refund Policy for full details, including eligibility, timelines, and non-returnable situations.
How can I contact support?
You can reach us through our Contact page. We will do our best to respond as quickly as possible.